| 1. | Be familiar with Agency Programme Resolutions, regulations and administrative procedures. |
| 2. | Assess and prioritise requests for TAC action to ensure prompt resolution of disputes and the best use of TAC resources |
| 3. | Manage and coordinate the gathering and distribution of pre-hearing information to ensure efficient and timely process. |
| 4. | Consider and determine any Agent for interlocutory relief. |
| 5. | Research any requirements under applicable local law to ensure consistency of TAC actions. |
| 6. | Arrange for TAC hearings in the most cost effective way. |
| 7. | With the agreement of both parties and where permissible under applicable law, seek to mediate a commercial solution between the parties and, as appropriate, record this as a consent decision. |
| 8. | Conduct hearings in accordance with Resolution 820e, the Rules of Practice and Procedure and applicable law. |
| 9. | Promptly render a written decision in accordance with Resolution 820e and applicable law in reasoned detail. |
| 10. | From the perspective of the TAC provide comment on the IATA Passenger Agency Programme to IATA management. |
| 11. | Provide a consolidated annual report to the PAPGJC on the work of the TAC, including budget for planned expenses.
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